Frequently Asked Questions

Most individuals seek counselling because they recognise that they need some help in being able to face a certain challenge or they find themselves stuck in a particular dilemma. You know you need help when you are emotionally down or sad and depressed, feel unhappy most of the time, confused and do not know why you are feeling what you are feeling, unsure of the decisions you should make, you find it challenging getting along with people, and/or you are dependent on alcohol, drugs, or some other substances to get through the day.

After talking about the things that are bothering us with our friends, we can often feel better – for a while. However, talking rarely results in a fundamental change, and as such the same problems are likely to occur again and again unless we actively find the root cause and get help professionally and change it

A counsellor is trained to listen, make a better assessment of the situation or issue and guide you through a process to help you resolve your issues and problems. The Counsellor helps create a safe environment that will help you explore your concerns or problems and issues without being biased or judgemental. Your counsellor can also provide you with tools to help you change your life or even refer you to the right direction on finding your right help.

The counselling process is designed to assist individuals to explore their issues, understand them and find ways to resolve them. Here are some benefits that Counselling helps with:

  • Personal insight
  • Personal empowerment
  • Acceptance of life
  • Gaining life skills
  • Mental and Emotional Wellness
  • Prevention of future distress
  • Hope for a happier life

In your first session, the counsellor will explain on what can be expected in the session and what the session will be like including asking you to fill a form and sign consent forms. Typically, the Counsellor will ask certain questions about you, your life and your concerns to make a better assessment of the situation after which the Counsellor will make recommendations or suggestions on what the next steps would be. The questions asked may include:

  • Why you sought counselling
  • Your personal history and current situation
  • Your current symptoms

During the counselling sessions, be prepared to:

  • Be open
  • Ask questions
  • Be honest about your feelings

Yes. We provide counselling services to Adults, Couples, Families, Teenagers and Children irrespective of Gender, Nationality, Ethnicity, Culture, Religion and Language. Our team of Counsellors come from ethnically and culturally diverse populations.

A professional code of ethics guides our counsellors in matters of confidentiality and the release of information. We also follow the Personal Data Protection Act guidelines of Singapore. Any information gained in counselling sessions will not be disclosed outside our Centre with the following exceptions: (1) you give written permission to your counsellor to discuss a matter with another party, (2) your counsellor determines you are a danger to yourself or others, (3) in the unlikely event that your counsellor is ordered by court of law to do so, or (4) if you are under the age of 21 and are experiencing abuse (the law requires abuse of minors to be reported.) In situations 2-4, your counsellor will make every effort possible to inform you of the situation prior to making any such disclosure. Your work with your counsellor will be managed in a competent manner and consistent with accepted ethical standards.

The frequency and the number of sessions you will need depends on you, your Counsellor's assessment and your concerns. There is no fixed number of sessions. However, it is important to keep in mind that counselling is a therapeutic process that takes time to reap full benefits. At your first meeting, you and your counsellor will discuss your initial goals for counselling and negotiate an initial number of sessions to which both of you will commit. The Centre does not limit the number of counselling sessions that a person can access; this allows clients to work in-depth with their counsellor through a variety of issues.

An individual counselling session normally lasts 50 minutes wile a couple session or a family session will last for 80 minutes

Regular attendance at counselling sessions and payment are a sign of your commitment to the counselling process. However, if you are unable to keep your reserved appointment time, you are responsible for contacting your counsellor at least 24 hours before your appointment start time. failing which there will be cancellation charges. These charges are given when you are booking an appointment. You may also log in and change your appointment with no no extra charge. Doing this early will help others who need help to have the opportunity to book their slots.

Unfortunately, if you contact your counsellor with less than 24 hours’ notice, there will be cancellation charges as specified while making the bookings.

Depending on the issues you are addressing and the situation, clients can be assigned homework by their Counsellors for a reason. It helps increase the effectiveness of the issues you are working with your counsellor and will accelerate the counselling process to the goals you have set in seeking help.

If it is any consolation, we do homework for you too. We write case notes in order for us to understand what is happening, and it gives us a chance to reflect on the session and identify any areas that need addressing that may not have been so obvious during the session. We also plan for your next session, so we can try and help you as much as we can.

As a registered private entity our Counsellors are professionals with a Master’s Degree in the field of their expertise and independently operate on their professional skills and experience. Our professional fees for an Individual session is S$ 150.00 per session of 50-60 minutes and for a Couple Session or Family Session it is S$ 190.00 for Couples. For Online Counselling Payment is expected at the beginning of each session while for Face-to-Face Counselling session payment is expected at the end of each session, paid directly to the Counsellor. Payment can also be made by Cheque, Cash, NETs or PayNow methods. If you need a receipt, please request your Counsellor

For those who wish to seek our services but have financial difficulties, we are willing to consider on a case by case basis. For more information about fees and alternative payments, we encourage you to contact us at sam@olivebranch.com.sg.